Account

Your account

1 Can I access fantasy goalz from my phone or tablet ?

Absolutely! Canadian fantazy players will need to down the app here, as the fantasy goalzapp isn't available in the Google Play Store.

For US players, we recommend downloading the free Fantasy goalz app. It’s available for IOS or Android devices.

If you’d prefer not to download the app, most of the pages on our site are designed to work on both mobile or desktop browsers.

2 I have lost my login details what can I do ?

Don’t worry, we can get you up and running in no time. The most important thing is that you don’t create a new account. Creating multiple accounts is a violation of our Terms, and could jeopardize your ability to play on fantasygoalz.

If you’ve forgotten what email you used to create a fantasy goalzaccount, contact our Customer Support Team here. They can help you track down your login details and make sure you don’t create duplicate accounts.

That said, if you’ve simply forgotten your password, it’s easy to reset.

Start at the Login page

Select the ‘Forgot your password’ link

Enter the email address you used to create your fantasy goalzaccount

That’s it. If your email address matches the one we have in our system, we’ll send you a link to reset your password. Look for an email from fantasy goalzwith the subject line, “Password reset”. If you don’t see the email in your inbox, be sure to check your SPAM folder.

3 Live chat fantasy goalz support

At this current time, our chat hours have been reduced so better to serve you. For the sake of efficiency, these reduced hours have resulted in turning our live chat off temporarily. We ask that you please contact Support@fantasygoalz.com and we'll be happy to get back to you as soon as we're able to.

Once chat is back on, hours of operation are 8 A.M. to 12 A.M. EST. In the future, you can chat with us by clicking on the Live Chat widget located on the bottom right corner of this page.

How do I change my mailing address?

1 year ago Updated

If you have recently moved, you may update your address here:

If there is change in zip code be sure to edit this here: https://www.fantasygoalz.com/verification

Please keep in mind, the address on the verification page must be your permanent address. If you have any problems updating your verified details please let us know.

If you're unable to receive your winnings at the address listed on your account we recommend withdrawing using PayPal which only takes 48 hours to receive your winnings. If you don't have a PayPal account you can set one up at www.paypal.com.

Will I be charged an inactivity fee?

10 months ago Updated

Per section 18.6 of fantasygoalz's Terms of Use, if your account is inactive (no free/paid entries, deposits, or withdrawals) for a twenty-four (24) month period, you will be assessed a $2.99 inactivity fee. This fee would be deducted from existing funds in your fantasy goalzaccount balance. No outside payment sources would be charged.

You can avoid an inactivity fee by entering any contest (free or paid), depositing funds, or withdrawing funds.

If you're having trouble accessing your account or withdrawing your balance, please contact our Support team.

How do I create an account?

10 months ago Updated

New users who want to create an account for the first time can join fantasy goalzhere. It’s super simple. Just enter a valid email address, create a username, and secure your account with a password.

How do I reactivate my account?

10 months ago Updated

If your account was closed or you opted in to self-exclusion, please reach out to our Customer Support Team here. Please note that fantasy goalzreserves the right, at its sole discretion, to impose a minimum deactivation period on any user’s account. This means your reactivation may not be immediate.

How do I reset my password?

2 years ago Updated

It’s super easy to reset your password.

Start at the Login page

Select the ‘Forgot your password’ link

Enter the email address you used to create your fantasy goalzaccount

How do I close my fantasy goalzaccount?

1 year ago Updated

We get it, fantasygoalz’s not for everyone. If you’d like to close your account, contact our Customer Support Team here.

However, if you’re not ready to fully shut down your account, fantasy goalzhas options. We offer the ability to self-exclude your account for a period of either three, six, nine, or twelve months. Simply submit your information here.

Can I use my fantasy goalzaccount to log in to Sportsbook?

5 months ago Updated

You are now able to link your fantasy goalzFantasy and fantasy goalzSportsbook accounts. Simply sign up for Sportsbook with the same email address linked to your DFS account and you’ll be linked!

New Jersey and Pennsylvania Residents

-Users physically located in NJ or PA will be able to register for a Sportsbook account here.

-You can create your fantasy goalzSportsbook account from iOS and Android apps as well.

If you’re having some trouble, our NJ and Pennsylvania Sportsbook Support Team should be able to assist here

West Virginia, Colorado and Indiana Residents

-Users physically located in WV, CO and IN who have a DFS account will be able to sign in to Sportsbook using the same login credentials here

-You can also login to fantasy goalzSportsbook from the iOS and Android apps.

-If you do not have a fantasy goalzDFS account, you can register for a Sportsbook account here.

Having trouble? You can find our Sportsbook team here

Please note, only West Virginia, Colorado and Indiana residents will be able to use their DFS winnings on their Sportsbook account. Deposited funds are not transferable between accounts, so if you deposited funds on the DFS side of fantasygoalz, and would like to receive a refund of a recent deposit, please contact our Support team at

How do I sign up for fantasygoalz?

10 months ago Updated

To open a new account, simply click here and fill in the necessary fields. Once you’ve signed up, you can make a deposit (minimum $10) to enjoy everything fantasy goalzhas to offer!

What if I don't remember my password or have a new email address?

4 months ago Updated

Don't create a new account. Instead, you can reset your password, change your email address on your existing account, or reach out to Customer Support.

If you've forgotten your password, you can always use the Forgot Password option on the Log In page to reset your password. An email to reset your password will be sent to your email address on file. If you don't see that email within a few minutes, we would recommend checking your Spam folder or reaching out to Customer Support for a personalized reset link.

If you need to change your email address on your fantasy goalzaccount, you can log into your account and change your email address from the 'Account Settings' section of your My Account page.

From the app, you'll be able to update your email address under 'Account Settings'. Once there, just click the 'Change email' button and update your email address.

If you still can't log into your account, please reach out to fantasy goalzCustomer Support here.

What is 2-factor authentication?

10 months ago Updated

Two-factor authentication adds an extra layer of security to your fantasy goalzaccount. Whenever you log in to your account, you’ll be asked to provide a unique 6-digit code that only an authenticator app on your phone or tablet can produce. That way, no one can log into your account without having access to your phone.

But don’t worry, you won’t have to do this every time you visit fantasygoalz. If you have “remember me” checked when you log in, then you won’t have to log in again or enter the code when you return to fantasy goalzunless it’s been 30 days since your last visit from that device.

To set up two-factor authentication, you’ll need a phone or tablet with any authenticator app installed. Authenticator apps provide temporary 6-digit codes that are unique to your account and device. To find an authenticator app, just search for “Two-factor authenticator” in the IOS or Android app stores. Most apps will work with fantasygoalz, but we recommend using the Authy app for IOS or Android.

Once you’ve turned on two-factor authentication, it will require two steps to log in to your fantasy goalzaccount.

Enter a unique 6-digit code generated by the authenticator app on your phone or tablet

If you don’t have your phone with you when we request your 6-digit authentication code and you need to access your fantasy goalzaccount, please contact the Customer Support Team. We’ll verify your identity and get you back in the game as soon as possible.

How do I connect my Facebook and fantasy goalzaccounts?

10 months ago Updated

If you would like to connect your fantasy goalzaccount to your Facebook account, you may do so from the Login page.

Once you’re on this page, click ‘Continue with Facebook’. You’ll then enter your Facebook email address and password and click ‘Continue as…’. Once you’ve done that, your fantasy goalzand Facebook accounts will be linked!

Can I create another account?

10 months ago Updated

Creating a duplicate account is in violation of fantasygoalz’s Terms, so you should not create a second account. Doing so could jeopardize your ability to play on fantasygoalz.

If you’ve changed or lost access to the email address associated with your account, we suggest you log in with your existing email and password. You can then update your email address on the My Account page.

If you’d like to create a new account because you don’t like your username, please contact our Customer Support Team. While we don’t typically grant username changes, we will review requests on a case-by-case basis, so feel free to reach out.

Live Scoring Delay

1 month ago Updated

Our primary stats provider for the NFL is still unable to provide us with real-time data for tonight's games. While we have in place secondary feeds and backup options, settlement may be delayed as we manually review all contests to verify results and proper settlement.

Changes for indiana users

How Do I Login to My fantasy goalzFantasy Account If I Live in Indiana, New Jersey, or Pennsylvania?

3 months ago Updated

As you may know, we recently made some big improvements to how you use your Sportsbook account and fantasy goalzFantasy account. We are excited about bringing you both our Sportsbook and Fantasy products to one account!

In order to login to that single account, you will need to use the email and password associated with your Sportsbook account.

If you didn’t have a Sportsbook account prior to August 17, 2020, you will continue to use the email and password associated with your fantasy goalzFantasy account to login.

If you can’t remember your Sportsbook password, you can use the following link to reset your password, using the email associated with your Sportsbook account: https://www.fantasygoalz.com

How Can I Transfer Funds From Fantasy to Sportsbook?

5 months ago Updated

While we can’t transfer funds between accounts, any winnings on your account can be used for both Fantasy & Sportsbook. Deposited and bonus funds can only be used on the product in which they were deposited or awarded to.

How Can I Use My Deposit on Fantasy for Wagers on Sportsbook?

5 months ago Updated

Deposited funds can only be used on the product to which the deposit was made. While we can’t transfer funds between products, if you’ve mistakenly deposited on your Fantasy account you can reach out to our Support team for a refund. Winnings, however, can be used on both Fantasy and Sportsbook!

My Account Has Been Suspended, How Can I Reactivate It?

3 months ago Updated

You can reach out to our Support team to best assist you with your account if you are getting a notice that the account has been suspended. We will review all reactivation requests on a case-by-case basis.

Please note that if your Indiana, New Jersey, or Pennsylvania Sportsbook account was suspended for any reason prior to JAugust 17th, 2020 your Fantasy account will now be suspended as well.

Why Am I Getting a Message That I Have Multiple Accounts?

5 months ago Updated

If you are attempting to login using the email that was associated with your Fantasy account instead of the email associated with your Indiana Sportsbook account, you are likely to see this message. You can now access your Indiana Sportsbook and Fantasy account using the email and password associated with your Sportsbook account.

What Are Shared Winnings?

5 months ago Updated

Any winnings that you come into, whether on Fantasy or Sportsbook, can be used to enter contests or place bets on either product! Bonus funds and deposited funds, however, can only be used on their respective product.

How Can I See All of My Previous Fantasy Contest or Transaction History?

5 months ago Updated

While your Fantasy information isn’t available on your combined Fantasy & Sportsbook account, if you need your previous contest or transaction history please reach out to our Support team and we can provide a .CSV of your information.

I Don’t Think My Fantasy and Sportsbook Account Were Combined. What Can I Do?

5 months ago Updated

If you had an Indiana Sportsbook and Fantasy account prior to June 2, 2020 and you aren’t seeing that information on one combined account with your Sportsbook login credentials, reach out to our team so we may investigate for you.

Can I Use My Bonus Funds on Sportsbook?

5 months ago Updated

Bonus funds can only be used on the product they were awarded to, as well as deposited funds. However, any winnings that you come into can be used on both Fantasy and Sportsbook!

Customisation

Can I change my fantasy goalzusername?

10 months ago Updated

Typically the answer is no. If you’re a well-established player on fantasy goalzwe generally require that you keep the same username. This isn’t because we’re trying to stifle your creativity, but rather, it’s in the spirit of fair play.

Changing usernames could be used to hide identities or trick other users into unwanted head-to-head matchups. For that reason, we’ve ruled that users cannot make edits.

However, possible exceptions include:

You’re a brand new player on fantasygoalz. If you’ve just created an account on fantasy goalzin the past few weeks, you may be eligible to change your username.

You have special circumstances that require a change.

All username changes are evaluated on a case-by-case basis. So, if you think you have a valid reason to change your username, you should submit a support ticket for approval and include a brief explanation of why you need to change your username. Our Customer Support Team will work with you from there.

How do I add a profile picture?

10 months ago Updated

Adding a profile picture is available on desktop or the iOS app.

If you're on your desktop, go to the ‘My Account’ page. Directly next to your name/username on the upper left side is an icon that represents your profile picture. Hover over the circle and click the ‘Edit’ option. This will bring you to a page where you can change or upload your profile picture.

To upload a new profile picture:

Click the ‘Choose File’ button

Select the image you’d like to use from the file browser and click ‘Open.’ Please ensure that you are the copyright holder of the image and that the file does not exceed 2MB Click ‘Upload Picture’

If you're on the iOS app, click on the 'Account' button on the bottom right and then the 'Edit' button located on your current avatar. From there, you'll be able to upload your new avatar.

Voila - you’re ready for your close up.

How do I manage my notification settings?

1 year ago Updated

To enable or disable notifications you must have the fantasy goalzapp. Download, login, and follow these instructions:

iOS device:

Go to ‘Account’

Go to ‘Notification Settings’

Select or deselect the notification types you’d like to receive or stop receiving

Android device:

Go to the Menu (Hamburger button located in the top left)

Go to ‘Notification Settings’

Select or deselect the notification types you’d like to receive or stop receiving

Verification

Why am I being asked to verify my identity?

6 months ago Updated

State regulations require that we verify your identity. Our online verification form confirms your identity and account information so we can prevent fraud, comply with regulations, and keep fantasy goalza fun and safe place for everyone.

The more details you provide us, the more seamless your withdrawal process will be. All users who request a withdrawal (via check or PayPal) of any amount will be asked to verify their account. If you’ve never confirmed your identity, even if you’ve provided tax details in the past, you will need to verify your account.

What are the ways I can verify my ID?

6 months ago Updated

Users located in the US can upload their identification to their fantasy goalzaccount on the app, or mobile/web browsers.

To upload your ID through the automated upload feature, go to the Lobby and select ‘Add Funds’. From there you will complete the steps to upload your ID or passport to verify your account.

If you’re having trouble uploading your ID through the Automated Upload, or you’re located in Canada, don’t worry — we have a dedicated Verification Team ready to assist you. Reach out here.

Why am I being asked to provide my ID?

6 months ago Updated

When our online verification form cannot confirm your identity we will require an extra step. Uploading your ID ensures you are who you say you are. Additionally, we require this information so that we may prevent fraud, comply with state regulations, and keep fantasy goalza fun, safe place for everyone.

Why am I being asked to provide my SSN and complete a W9 Form?

10 months ago Updated

First and foremost, providing this information is safe. We’ve taken all the necessary internal steps to ensure that your information will be encrypted and is not used for anything beyond verification, processing withdrawals, and tax information.

In order to complete withdrawals we require a valid mailing address, birthday, and social security number. This enables us to have the tax information required from our users should they earn $600+ a year and receive a 1099 tax form.

Once logged in to your account, you can access the W8/W9 form here

Why am I getting a 'Duplicate account' message?

10 months ago Updated

Per fantasygoalz’s Terms of Use you may only establish, maintain, use and control one account. If you’ve created two accounts with your information the account you most recently verified will be blocked from depositing and entering contests. You will need to reach out to our Support Team for further information regarding your duplicate accounts.

You can read more about our terms regarding multiple accounts in Section 4.1 of our Terms of Use.

Why am I having trouble verifying my identity?

6 months ago Updated

There are many reasons you could be running into issues. The best way to solve this is to create a support ticket and our Customer Support Team will be in touch. Our current turnaround time for verification support is between 12 and 24 hours.

Please don’t submit multiple support tickets. This only slows down our response times for everyone, yourself included. If you’ve already submitted a support ticket, know that we’ve received your request and will follow-up as soon as possible.